1. Do you ship cigars everywhere?
Yes, we deliver at your door Cuban Cigars WORLDWIDE GUARANTEED!!! Ground shipping is free for North America and some countries in Europe, all other worldwide destinations please contact us for shipping rates!
2. How do you ship cigars?
All shipments are sent by FedEx. Your cigars will arrive at your door, 2-3 days from shipping confirmation. (if you want we can ship cigars overnight)
3. How can I pay?
You may pay as you wish using Visa, Mastercard and American Express through our website. Our purchasing process is handled with a secure billing system. Money order, Cashier check and Personal check can be used, but order is shipped when check clears. contact us to receive more information and instructions.
4. In what currency are your prices?
All our prices are in US$.
5. What if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for any reason your cigars do not arrive at your door, we will replace the order, re-shipping the exact order at no cost to you.
6. What if I am not satisfied with the cigars you sent me?
If you are not completely satisfied with our products, you may return your purchase within 7 days of receipt in its original packaging for an immediate and full refund or exchange. You must return at least 90% cigars you have order!
7. How do you guarantee delivery?
Each shipment has a tracking number by courier company, which enable us and you to trace shipment. If, for any reason, your shipment fails to reach your door we will reimburse you fully or send you a replacement order.
8. How do I know I am getting real Cuban cigars?
We are legal distributors of Cuban Cigars since 1995. We have been online since January 1998. Up until now, we still have not received one complaint about quality. Cuba Finest is one of few websites to offering over 200 different Cuban Cigars on the Net. So you know you are getting only originals. The boxes are exactly as they came from the factories; sealed, fragrant, and fresh.
9. How to order?
When you see an item you want to buy, click on "add to cart" this places the item in your shopping cart. When you're finished shopping, select "Proceed checkout" from the shopping cart. Our purchasing process is handled by a secure billing system (SSL).
10. Privacy Policy
We will not store any of your billing information.Your personally identifiable information is kept secure. We do no keep your credit card information. All emails and newsletters from this site allow you to opt out of further mailings.
11. Terms and Condition
By placing and confirming an order for any tobacco products with CubaFinest.com, the client is confirming and consenting to the fact that he/she is of legal age to do so, in their country of residence. We reserve the right to cancel or refuse any order. All prices and stock on all items are subject to change.